If you have an issue or question drop us an email and we will get back to you within 20-36 hours!
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- Pre Sale Questions
Need Help?
If you have a question or need assistance with an order, please email us at service@hockwall.com. We typically respond within 20–36 hours (Monday – Friday, 9:00 AM – 6:00 PM EST)
Pre Sale Questions
Our products are manufactured using rust-resistant materials and protective finishes designed for long-term use in moisture-prone environments.
Yes. Most vacuum-lock products can be removed and repositioned without damaging the surface. Please follow the product instructions for proper removal and reinstallation.
First, clean and dry the installation surface thoroughly to remove all dust, oil stains, and water marks. Second, peel off the adhesive protective film, align the hook with the wall, and press firmly for 10–20 seconds to squeeze out all internal air bubbles. Finally, wait 12–24 hours for full adhesive curing before hanging items. Strictly following the steps can maximize the load capacity and service life of the hooks.
No. Different from flexible plastic hooks that are easy to deform and sag, our hooks adopt one-piece metal molding technology with high structural hardness. They can resist daily extrusion and long-term hanging pressure without bending, sagging, or deformation, ensuring stable and durable storage performance.
Once your items are shipped, you will receive an automatic email notification with your tracking number. If you have not received the notification or the tracking number is invalid, don’t worry. Contact us, and our support team will assist you in tracking your order.